SCM key terms at a glance

Freebies

  • Free standard delivery on TNT Express (UK Mainland only)
  • Gaskets & studs/nuts provided with most parts

Orders

  • Order cut-off times are 4:30pm Monday to Thursday
  • ** Friday has an early order cut-off time of 3:30pm **

Warranty

  • New parts: 2 years standard warranty
  • Service-exchange and remanufactured parts: 2 years warranty, with the first 12-months No Quibble Replacement Guarantee (limited to 1 FOC replacement per original sale)
  • DPF Cleaning: 12-months No Quibble Replacement Guarantee (1 free re-clean within first 12 months)

Returns

  • Stock units returned within 7 (calendar) days from the date of invoice have no handling fee
  • Stock units returned after 7 (calendar) days are subject to a £50 handling fee.
  • Returns of stock units are not accepted after 3 months from date of invoice
  • Returns for parts that are ordered in or built on special order are not accepted at any time without prior written approval

Old core (surcharge) returns policy

  • Core must be a complete unit, and not disassembled
  • (units inspected for warranty are acceptable but must also be complete)
  • Core should be OE housings and not a copy part
Free gaskets icon

Free gaskets
and nuts

Guarantee icon

No quibble
guarantee

Return icon

7 Day return
no handling fee

Expert icon

Expert sales
and sourcing team

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